FAQ

 

+How far in advance do I need to place an order?

Ideally, up to 1 month for non-wedding cakes, and anything over 2 months for wedding cakes. Anything under these timeframes may incur additional costs, depending on our availability.

Either way, we know that sometimes life can present itself as a box of sticky, melted chocolate, and in that case, please just get in touch and we will try our very best and see what we can do!

+What do you need from me?

Filling out the Contact Form or the Custom Enquiry Form on the Contact page, or dropping us an email is a great place to start your fat chats with us.

We’re big fans of ‘the more detail, the better’. So if you have photos, Pinterest boards etc that you think will show us what you are after, please email them through too.

+Tastings?

But of course, we do offer tastings. It does depend on what you are after though, so please email for pricing details.

+Do you do fondant-covered cakes?

Nope! I have a 'no fondant' rule in my kitchen. I prefer the look and taste of buttercream, glaze and ganache, which is why I prefer to use these to decorate my cakes.

+Any foam tiers?

All cake! No trickery in sight!

+Do you deliver?

Absolutely. The cost depends on the distance between the location of your event and our kitchen. The delivery fee will be included with the quote for your dessert.

+Can I pick up the desserts myself?

Yes, however pick up is from our address in Camberwell only. Once your order is confirmed, our address will be emailed to you.

+What if I am allergic or intolerant to...?

We can cater to some allergies and intolerances. However, Beurre is not an allergy-free kitchen. While we take the utmost care to fulfil your requirements and minimise risks, we cannot guarantee that our products are free from any ingredient that may affect certain food allergies. The following ingredients are used in our kitchen:

• Milk and other dairy products

• Eggs

• Nuts including but not limited to: peanuts, pecans, walnuts, almonds, cashews, pistachios, hazelnuts

• Wheat and Gluten

• Food colourants

We recognise the seriousness of food allergies and we recommend that you contact us before you place an order to inform us of any food allergies that you or your party may have. Beurre will not assume any liability for adverse reactions to foods consumed or food items one may come in contact with while eating a product from our kitchen. As with anything, we advise you to use common sense and discretion.

+What if I have trouble visualising things?

No worries! Once your order has been finalised (both interior and exterior), a hand-drawn, coloured sketch of your dessert will be emailed to you. Examples of these can be found on our Instagram page.

+What if I choose to collect from you and the cake collapses?

-Shudders- Touch-wood, this has never happened to any of our customers. The highest level of care is involved in ensuring your cake is well-supported. (For our tall cakes, support is provided via cake boards and wooden dowels through your cake tiers). However, once the desserts transfer from our hands to yours, the responsibility also shifts, and we do not accept responsibility for any damages after it has left our kitchen.

Please see below for more details on keeping your dessert safe during transit. Also, you can find our T&Cs here.

+How do I transport my desserts?

The best place to transport a box of desserts or a cake is the flattest part of your car, ie the boot or the front passenger floor.

Any dessert you collect yourself will come in a box. All our cakes sit on sturdy boards, and are then placed on a piece of non-slip material on the base of the box.

We do always recommend that you bring someone along with you so that they hold the boxed dessert for you.