TERMS AND CONDITIONS
Please carefully read our Terms and Conditions here. By employing Beurre’s services, you will be bound by these Terms and Conditions.
Delivery of your order is offered, and the price is dependent on the distance between your venue and our kitchen.
We are not responsible to any damage of the cake once set-up is complete. The customer is responsible for providing an appropriate and secure table and environment for the cakes/desserts. Cakes are heavy and require sturdy support. Optimal room temperature is 20 degrees, and if the cake is delivered several hours before the event, appropriate fridge space is highly recommended.
The highest level of care is involved in ensuring your cake is well-supported (via cake boards and wooden dowels through your cake tiers). However, once the dessert transfers from Beurre to you, the responsibility also shifts, and you assume responsibility and liability for the condition of the dessert.
Food allergies and intolerances
Beurre is not an allergy-free kitchen. While we take the utmost care to fulfil your requirements and minimise risks, we cannot guarantee that our products are free from any ingredient that may affect certain food allergies.
The following ingredients are used in our kitchen:
- Milk and other dairy products
- Nuts including but not limited to: peanuts, pecans, walnuts, almonds, cashews, pistachios, hazelnuts
- Wheat and Gluten
- Food colourants
We recognise the seriousness of food allergies and we recommend that you contact us before you place an order to inform us of any food allergies that you or your party may have. Beurre will not assume any liability for adverse reactions to foods consumed or food items one may come in contact with while eating a product from our kitchen.
Changes to my order
We can accept changes to your order up to 14 days in advance.
Estimates and Payment
Your date is unconfirmed, and available to others, until Beurre has received a deposit by the nominated date on your invoice. Our price quotes/estimates are subject to adjustment, and are valid for 30 days. Once a deposit has been made, the quote that is provided to you will remain as it is.
We require a deposit of 50% to be paid 30 days in advance of your event, and the remaining amount to be paid 14 days in advance of your event. We only accept payment via bank transfer. Once your order is confirmed, our banking details will be emailed to you.
Beurre does not provide sketches until you have made your commitment to us by sending a deposit.
While our desserts are made fresh, we still need to purchase ingredients which are non-refundable to us. We also need to plan ahead of time and schedule your order’s requirements in with our other commitments. Furthermore, upon taking your order, we may have needed to decline another persons'. As such, if the order is cancelled within 14 days, we cannot refund your deposit or provide you with a credit.