Terms & Conditions
Please carefully read our Terms and Conditions here. By employing Beurre’s services, you will be bound by these Terms and Conditions.
The price for delivery is dependent on the nature of your cake (ie whether it is multi-tiered), as the larger the cake, the more reinforcements and planning are required for delivery and set up. The distance between your venue and our kitchen also affects pricing.
We are not responsible to any damage of the cake once set-up is complete. The customer is responsible for providing an appropriate and secure table and environment for the cakes/desserts at the venue. Cakes are heavy and require sturdy support. Optimal room temperature is 20 degrees, and if the cake is delivered several hours before the event, appropriate fridge space is highly recommended.
The highest level of care is involved in ensuring your cake is well-supported (via cake boards and wooden dowels through your cake tiers). However, once the dessert transfers from Beurre to you, the responsibility also shifts, and you assume responsibility and liability for the condition of the dessert.
Food allergies and intolerances
While we take the utmost care to fulfil your requirements and minimise risks, we cannot guarantee that our products are free from any ingredient that may affect certain food allergies.
The following ingredients are used in our kitchen:
Milk and other dairy products
Nuts including but not limited to: peanuts, pecans, walnuts, almonds, cashews, pistachios, hazelnuts
Wheat and Gluten
We recognise the seriousness of food allergies and we recommend that you contact us before you place an order to inform us of any food allergies that you or your party may have. Beurre will not assume any liability for adverse reactions to foods consumed or food items one may come in contact with while eating a product from our kitchen.
Changes to my order
We can accept changes to your order up to 14 days in advance.
Estimates and Payment
Until Beurre has received a deposit by the nominated date on your invoice, your order is not confirmed and the date is still open to other orders. Our price quotes/estimates are subject to adjustment, and are valid for 30 days. Once a deposit has been made, the quote that is provided to you will remain as it is.
We require a deposit of 50% to be paid 30 days in advance of your event, and the remaining amount to be paid 14 days in advance of your event. We only accept payment via bank transfer. Once your order is confirmed, our banking details will be included in your invoice.
Once a deposit has been made you will receive a sketch of your cake. Any changes thereafter will be noted, however another sketch will not be drawn.
While our desserts are made fresh, we still need to purchase ingredients which are non-refundable to us. We also need to plan ahead of time and schedule your order’s requirements in with our other commitments. Furthermore, upon taking your order, we may have needed to decline another person’s. As such, if the order is cancelled within 14 days, we cannot refund your deposit or provide you with a credit.